Australian Golf Digest is committed to publishing excellence and encourages feedback (including complaints).

Australian Golf Digest will ensure that complaints are dealt with in a timely manner, and handled with fairness, objectivity and no bias.

 

1. Making a complaint

1.1. A person who has a complaint in relation to published material or images is required to communicate that complaint to Australian Golf Digest either by post or email:-
Email: [email protected]
Post: Australian Golf Digest, PO Box 3053, Merewether NSW 2291, Australia

 

2. Confidentiality

2.1. Australian Golf Digest acknowledges that details of the person lodging the complaint and any information relating to the complaint will be kept confidential at all times.

 

3. Acknowledgement of Receipt of Complaint

3.1. Australian Golf Digest will endeavour to acknowledge receipt of a complaint within 3 business days.

3.2. Acknowledgement of receipt of complaint will be delivered to the complainant via email (if complaint received via email) or post (if complaint received via post).

 

4. Format of Complaint

4.1. To assist Australian Golf Digest to understand the nature of the complaint, the complainant should ensure that details of their complaint are noted in accordance with the format below:-

Personal details:    name
address
email
phone/mobile

Complaint details: date
print (issue date)
digital (website content)
describe the details of complaint

Resolution:              how would you like to see your complaint resolved?

 

5. Review of Complaint

5.1. The editor has the responsibility to review any complaint received.

 

6. Complaint Resolution

6.1. Australian Golf Digest is committed to ensuring that any complaint is dealt with in a fair, objective and transparent matter – with no bias.

6.2. The editor will discuss the complaint with the complainant to ensure a satisfactory outcome is achieved to resolve the complaint.

6.3. Should you feel that your complaint has not been addressed via our internal complaints policy, then we direct you to lodge a complaint with the Australian Press Council https://www.presscouncil.org.au/making-a-complaint/

 

8th May 2020